Customer Care & Returns
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Quick answers to your most common questions
Order Questions
Tracking, shipping, and order updates
Returns & Exchanges
Easy returns and exchange support
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Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’re here to help.
📦 Returns
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Returns are accepted on unworn, unused items within 14 days of delivery
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Items must be in original condition
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Custom or personalized items are final sale
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Returns between 15–30 days are eligible for store credit only
🔁 Exchanges
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We gladly offer exchanges for eligible items.
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Prepaid shipping labels are provided for exchanges only
💳 Refund Options
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Refund to original payment method
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Store credit (Purse Swag Gift Card)
🔁 Returns Process
To start a return, please contact us first.
Once your return is approved, you’ll receive:
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Return instructions
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Return shipping label (for exchanges, if applicable)
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The correct return address
👉 Please do not send items back without approval.